Free ISQI CTFL-UT Exam Dumps Questions & Answers

You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?

• A.  Which mobile operating system do you prefer?
• B.  Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
• C.  Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
• D.  Put the first phone you find in your shopping cart!

Which of the following statements about usability test scripts is wrong?

• A.  It is a checklist used by the moderator of a usability test.
• B.  It contains answers to the test questions.
• C.  It contains post-session interview questions.
• D.  It contains pre-session interview questions.

A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

• A.  User control and freedom
• B.  Aesthetic and minimalist design
• C.  Help and documentation
• D.  Visibility of system status

Which of the following is the correct distinction between formative and summative usability evaluation?

• A.  Summative evaluations mostly rely on user tests, formative evaluations require experts
• B.  Summative evaluations mostly rely on experts, formative evaluations require users
• C.  Summative evaluations focus on improvement, formative evaluations assess the outcome
• D.  Summative evaluations assess the outcome, formative evaluations focus on improvement

You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI

• A.  ii & iii are true, i is false
• B.  i is true, ii & iii are false
• C.  i, ii and iii are true
• D.  i & ii are true, iii is false