Which is an objective of the design coordination process?

• A.To document the initial structure and relationship between services and customers
• B.To assess and evaluate all changes and their impact on service designs
• C.To gather and document new service level requirements from the customer
• D.To produce service design packages and ensure they are handed over to service transition

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Which practice conducts reviews to validate that services are covering the needs of the customer?

• A.Monitoring and event management
• B.Service level management
• C.Change enablement
• D.Service desk

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Which statement about the 'continual improvement model' is CORRECT?

• A.Organizations should work through the steps of the model in the sequence in which they are presented
• B.Organizations should use an additional model or method to link improvements to customer value
• C.The low of the model helps organizations to link improvements to its goals
• D.The model is applicable to only certain parts of the service value system

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Which statement about emergency changes is CORRECT?

• A.Emergency changes are low risk and well understood
• B.It is necessary to complete all documentation before an emergency charge is implemented
• C.Emergency changes are not usually recorded in the change schedule
• D.Authorization of emergency changes may be deferred until after implementation

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Which practice recommends the use of event-based surveys to gather feedback from customers?

• A.Service level management
• B.Change enablement
• C.Service request management
• D.Problem management

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