Free ITIL ITIL-5-Foundation Exam Dumps Questions & Answers

Which of the following BEST describes a release?

• A.  A version of a product, service, or other configuration item made available for use
• B.  A cause, or potential cause, of one or more incidents
• C.  The addition, modification, or removal of anything that could affect services
• D.  An unplanned interruption to a service or reduction in the quality of a service

The purpose of the "deliver" activity is to:

• A.  Resolve incidents and ensure disaster recovery
• B.  Provide services and manage user onboarding/offboarding
• C.  Align service offerings with organizational strategy
• D.  Develop and integrate functional solutions

What is a service request ?

• A.  A change of state significant for management
• B.  A user-initiated action that triggers an agreed service
• C.  A flaw or vulnerability in a product or system
• D.  A cause of one or more service incidents

Which is a key success metric for the "transition" activity?

• A.  Service performance against the agreed SLA targets
• B.  Negative impact of changes on service availability and performance
• C.  Number and impact of incidents and performance deviations
• D.  Quality of the resources and services sourced from suppliers

Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

• A.  Partners and suppliers
• B.  Value streams and processes
• C.  Information and technology
• D.  Organizations and people