You need to create an AI assistant for a public customer support portal. The assistant must answer customer questions and start follow-up actions. The solution must minimize development effort.
What should you use?

• A.Microsoft 365 Copilot connectors only
• B.Microsoft Security Copilot
• C.Microsoft 365 Copilot Chat
• D.Microsoft Copilot Studio

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For each of the following statements, select Yes if the statement is true. Otherwise, select No . NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation:
Answer Area
* Microsoft 365 Copilot helps users create and analyze content in Microsoft 365 apps. Answer: Yes
* Microsoft Copilot Studio can only be used to customize Microsoft 365 Copilot. Answer: No
* Microsoft Security Copilot uses AI to assign sensitivity labels to documents. Answer: No
* Yes - Microsoft 365 Copilot is built into Microsoft 365 apps (such as Word, Excel, PowerPoint, Outlook, and Teams) to help users draft, summarize, rewrite, and analyze work content. This includes creating documents and presentations, summarizing emails and meetings, and analyzing information in productivity workflows. That is its primary value proposition, so the statement is true.
* No - Copilot Studio is not limited to customizing Microsoft 365 Copilot. It is used to build and manage agents (conversational experiences) and extend Copilot experiences by connecting to data and actions, creating custom topics/behaviors, and integrating business processes. While it can be used to extend Microsoft 365 Copilot (for example, via declarative agents and other extensibility paths), it is broader than "only customizing Microsoft 365 Copilot," so the statement is false.
* No - Assigning sensitivity labels to documents is primarily a Microsoft Purview Information Protection capability (manual labeling, default labeling, auto-labeling) rather than a core function of Microsoft Security Copilot. Security Copilot is focused on security operations (incident investigation, threat hunting, response guidance). Although AI can support security workflows, the specific act of assigning sensitivity labels to documents is not what Security Copilot is designed to do by default, making the statement false.

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Your company wants to ensure that AI solutions are used responsibly and align with company values and compliance requirements.
You need to establish governance principles for AI use.
Which two actions should you perform? Select the two BEST answers. Each correct answer presents a complete solution.

• A.Create a process to review AI initiatives for responsible AI alignment.
• B.Allow each department to tailor governance processes for its own AI initiatives.
• C.Focus governance efforts on AI systems that handle regulated or sensitive data.
• D.Assign governance ownership primarily to the AI engineering and data science teams.
• E.Define accountability norms for AI decisions across business and technical teams.

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Your company plans to adopt AI across multiple business units.
You need to ensure that all AI projects align with the company's business strategy and are implemented responsibly.
What is the best approach to achieve the goal? More than one answer choice may achieve the goal. Select the BEST answer.

• A.Allow each department to deploy its own AI tools and workflows.
• B.Outsource AI development to an external vendor.
• C.Establish an AI council to provide guidance, oversight, and coordination.
• D.Delegate AI decision-making to the company's IT department.

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Hotspot Question
Select the answer that correctly completes the sentence.

Correct Answer:

Explanation:
Box: Microsoft Graph
When you use Microsoft 365 Copilot connectors to connect to external content to __________, your users can find, summarize, and learn from line-of-business (LOB) data by using natural language prompts.
By using Microsoft Graph connectors, you can index your third-party data sources-such as file shares, ServiceNow, or SQL databases-directly into the Microsoft Graph.
Once indexed, this LOB data becomes part of the "knowledge base" that Microsoft 365 Copilot can access. This allows users to ask questions like, "What is the status of the tickets in ServiceNow?" or "Summarize the project specs from our internal wiki," and receive grounded, context-aware responses.
Reference:
https://learn.microsoft.com/en-us/graph/connecting-external-content-experiences

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