Free Microsoft MB-220 Exam Dumps Questions & Answers

You work for a non-profit organization where donations are registered and managed within the same Microsoft Power Apps environment where Dynamics 365 Customer Insights - Journeys is enabled and used.
The donation table has a direct link to a contact record. When people cancel a donation, a reason is added through an option list.
When a donation is cancelled and becomes deactivated, the donation team wants to trigger a real-time journey to send a confirmation and call-to-action for a single donation. To accomplish this, you work with the donation team and create the journey and a Microsoft Dataverse trigger for the donation table. However, there are some cancellation reasons that are NOT applicable and should NOT be included in the journey.
You need to ensure that certain cancellation reasons are excluded and do NOT start a customer journey.
What should you do?

• A.  On the Dataverse trigger, set the attribute that activates the trigger to the Status field instead of the Cancellation Reason field,
• B.  Add an attribute tile in the real-time journey. Add filter conditions with the applicable cancelation reasons. Only add the email tile to the applicable branch.
• C.  Create an exclusion segment of contacts that have donations with specific cancelation reasons. Add this segment to the real-time journey as an excluded segment.
• D.  In the creation step of the customer journey, add filter conditions to specify which cancellation reasons it should run on.

The Planned Event currently has 146 registrations. In order to meet all of Litware's standards for registration, which two statements are true?
Each answer represents a complete solution.

• A.  When space becomes available, the first person on the waitlist will be offered an invitation to register.
• B.  Once capacity has been reached, the first person on the waitlist will be automatically registered for the event when space becomes available.
• C.  Another 2 registrations can be accepted. After that, registrations will be added to the waitlist.
• D.  Once capacity has been reached, a speaker whose additional person hasn't been registered yet will be placed on the waitlist.

You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers regarding their satisfaction level with their last support call. Over 6,000 responses were received.
The sales manager wants to review individual responses to each question on a survey.
After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice, what are two ways to obtain survey responses? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.  Double-click a respondent's name to see their individual responses.
• B.  Select Respondents, and then select the survey name to display all responses.
• C.  Navigate lo display a graphical representation of all responses.
• D.  Select Export All in the report, and all responses are downloaded in a csv file.

You are a Dynamics 365 functional consultant for Contoso Ltd. Because of recent policy changes, the marketing team needs to update the privacy policy banner text and URL.
What should you configure to implement these updates?

• A.  the Marketing Data configuration
• B.  the Landing Page settings
• C.  the Default Marketing settings
• D.  the Application Management settings

Your company is running a campaign for a new product The outbound marketing journey includes an outbound marketing email-based product announcement.
Your advertising agency comes up with two call-to-action images for the email.
You want to test which of the images is more successful at enticing recipients to click on the image to learn more. To start, you create a marketing email.
Which five steps should you take, in sequence, to enable an A/B test for your email to be used inside a customer journey? To answer, move the appropriate actions from the list of steps to answer area and arrange them in the correct order.

Correct Answer:

Explanation: