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  1. Home
  2. Microsoft Certification
  3. MB-220 Exam
  4. Microsoft.MB-220.v2022-09-07.q106 Dumps
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Question 21

You need to create a customer journey. You are looking through the gallery of existing customer journey
templates to select one to use.
Which pieces of information will help you decide which template to use?

Correct Answer: B
insert code

Question 22


When creating customer journeys the correct steps must be followed in order to ensure the results you receive
are as expected.
Which five actions are required, in sequence, to create a complete customer journey? To answer, move the
appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Correct Answer:

Explanation

References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-simple-customer-journey
insert code

Question 23

To meet privacy and reporting standards, which three items does Litware require for segments? Each answer
represents a complete solution.

Correct Answer: B,D,E
* A custom entity called Building Location is used as a reference for every contact. All segments need to
include sorting by this entity.
* Every Customer Journey should be analyzed while running to evaluate any Contacts that are stopped. If
the Contact stopped because Litware, Inc. reached the send quota for the month, the blocked Contacts
should be added to a new segment and retried on the first of the following month.
* Segments must be dynamic in order to comply with GDPR regulations. Any bounced emails or
unsubscribes will immediately be marked as such and no longer used.
insert code

Question 24

DRAG DROP
You are a marketing administrator.
You need to edit a web page that contains a form used for holiday offers. The page and form are visible to the outside world.
Which five steps, in order, are needed to complete your task? (Choose five.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

Section: Topic 3, Create and manage marketing forms and pages
insert code

Question 25


You are an administrator working on a marketing campaign.
You need to understand the various types of digital content that are available for use with marketing.
Which Content Types match with the Purposes that are listed? To answer, drag the appropriate Content Type
to the correct purpose. Each Content Type may be used once, more than once or not at all. You may need to
drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
insert code
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