You need to change the warehouse location for product inventory.
What should you do?

• A.Create a new Inventory Transfer record.
• B.Create a new Inventory Adjustment record.
• C.Create a new Warehouse record.
• D.Create a new Product Relationship record.

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You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

• A.Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases.
  Add product and case-type fields to the list.
  Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
• B.On the case entity, update the Parent case-Child case 1:N relationship field mapping to include the fields.
  Create a business rule on the case entity to prevent the parent from closing if it has one or more open child cases.
• C.Create a business rule.
• D.Validate that customer and case title fields have not been removed as fields that child cases inherit from the parent cases.
  Add product and case-type fields to the list.
  The closure preference setting does not need to be changed.
  This is default behavior.

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You are a Dynamics 365 for Customer Service administrator.
You need to deactivate entitlements.
When should you deactivate entitlements? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.A customer's entitlement has ended and no more support is desired.
• B.A customer renews an entitlement for 100 more hours or one year.
• C.A customer calls and wants to know how many hours of support remain.
• D.The customer must change remaining support hours from all email support to one-half email support and one-half phone support.
• E.You need to add notes to the customer's entitlement.

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You manage Dynamics 365 for Customer Service.
You need to configure automatic case creation for emails received by customers who have a support contract.
What should you do?

• A.Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.
• B.Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.
• C.Configure service level agreements to be on hold until a call can be made to the customer.
• D.Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.

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Hotspot Question
A company implements Dynamics 365 for Customer Service.
Which status reason is used for each case status? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

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