You are a Dynamics 365 for Customer Service administrator. Your company requires a new phone-to-case business process flow for customer service representatives to follow. The stages are as follows: Verification Acknowledgement and research Resolution Customer service representatives must send an email to the customer when a case enters the acknowledgement-and-research stage. You need to create the required business process flow and components. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
1 - Creat and activate the case-acknoledgement email workflow as follows 2 - Create a new business process flow record for the case entity. 3 - Create and activate the process flow with each of the stages. Add the case acknowledgement email workflow as a global workflow. Trigger the workflow for the acknowledgement-and-research stage. References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-process-flow https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/workflow-processes
