You work for an equipment rental company which rents tower cranes to construction companies.
A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.
You need to maintain the service history of all the sub components and track each equipment by client location.
What should you do?

• A.Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
• B.Configure the customer assets hierarchically, and maintain service history at the sub-component level.
• C.Configure the customer assets hierarchically, and maintain service history at the service account level.
• D.Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

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To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Correct Answer:

1 - Setup a twilio Account
2 - Obtain Phone Numbers
3 - Generate account SID and authentication token
4 - Install a Twilio-managed solution
5 - Configure SMS and IVR solution

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You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.
How should you configure the products?

• A.On the Work Order Type record, set the value of Product to Customer Asset to Yes.
• B.On the Incident Type record, set the value of Product to Customer Asset to Yes.
• C.On the Product record, set the value of Convert to Customer Asset to Yes.
• D.On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

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You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.
The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?

• A.1. Navigate to the app designer.
  2. Select the site map designer.
  3. Remove all areas other than "My Work."
  4. Add work orders, schedule board, accounts, contacts, and assets.
• B.1. Create a new model-driven app.
  2. Select the site map designer.
  3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."
  4. Remove all other groups and areas.
• C.1. Navigate to the app designer.
  2. Select Use existing solution to create the app
  3. Remove all groups and areas other than "My Work.
• D.1. Create a new model-driven app.
  2. Select Use existing solution to create the app
  3. Select the Field Service site map.

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DRAG DROP
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

Section: Schedule and dispatch work orders

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