Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A.Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is 45 minutes and the Minimum Charge Amount 15 $100
• B.Create a price list where the Flat Fee is set to No
• C.Create a new product with Field Service Product Type = Inventory
• D.Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100 H P.
• E.Create a new product with Field Service Product Type - Service.

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You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to workorders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?

• A.Create a Requirement Resource Preference record for the resource.
  Set the Preference Type to Restricted and Account to Adventure Works.
• B.Create a Requirement Resource Preference record for the resource.
  Set the Preference Type to Restricted and Cascade to No.
• C.Select Load the Default Filters on the Schedule Board.
• D.Create a Requirement Resource Preference record for the resource.

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You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

• A.Work Hours is not properly configured for days being optimized.
• B.Optimize Schedule field is not set to Yes.
• C.The Work Location field is not set to Onsite.
• D.Scheduling Method is not set to Optimize.
• E.Start Location and End Location fields are not the same.

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During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?

• A.Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• B.Update the mobile offline profile to include the users that require access.
• C.Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• D.Update the mobile offline profile to include the correct Field Service security roles.

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Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

• A.Configure the status color for a booking status record, to identify high priority work order records.
• B.Configure a priority record to allow you to identify high priority work order records.
• C.Configure a work order type for high priority issues, to help categorize high priority work order records.
• D.Configure an Incident type for high priority incidents on work order records.

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