Drag and Drop Question
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return

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During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?

• A.Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• B.Update the mobile offline profile to include the correct Field Service security roles.
• C.Update the mobile offline profile to include the users that require access.
• D.Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.

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During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps," when logging into the Field Service mobile app.
You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?

• A.Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.
• B.Update the mobile offline profile to include the correct Field Service security roles.
• C.Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.
• D.Unpublish the offline profile, update the security roles, save, and republish the offline profile.

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Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

• A.Edit the existing system status field values.
• B.Create the necessary sub-status values.
• C.Create the necessary system status values.
• D.Create the necessary service task values.

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You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements.
Which two actions should you perform? Each correct answer presents part of the solution.

• A.Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
• B.Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.
• C.In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.
• D.Create a booking setup. Define an incident type for the booking setup.

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