You are a Dynamics 365 Finance system administrator.
Account managers need to use workspaces to monitor key pieces of data for customers and to navigate to forms for further actions.
You need to include workspace elements to achieve these needs.
Which design element should you use? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
You are implementing Dynamics 365 Finance.
You use Business process modeler to capture the business process. You integrate Lifecycle Services with Task Recorder, Microsoft Azure DevOps, and Test Runner to perform end-to-end testing of new features.
You need to perform testing.
Which testing tools should you use? To answer, drag the appropriate testing tools to the correct requirements. Each testing tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
A multinational company has many legal entities and a complex organizational structure.
The management of the company wants to set up an organizational hierarchy to help improve efficiency.
You need to help create the organizational hierarchy.
In which order should you recommend that actions be performed to create an organizational hierarchy? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
You are a Dynamics 365 for Finance and Operations system administrator.
The expense department relies heavily on properly operating workflows. If there is a failure in the workflow, the issue needs to get resolved quickly.
You need to make sure that the system actively tracks the status, so the support team can monitor and take actions against any failures.
What should you do? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You are tasked with setting up Case management in the Dynamics 365 for Finance and Operations deployment for your organization.
Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information.
* Call center employees create thousands of service cases and ensure that the proper resources are allocated for each service.
* Service department employees fix cases created by the call center and create cases for defects and enhancement suggestions when they identify them.
* Engineers review the cases from the service department while planning and designing the next version.
You need to configure the tool to enable tracking of service cases and product defects and enhancements.
Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
