| Exam Code/Number: | MB-600Join the discussion |
| Exam Name: | Microsoft Power Apps + Dynamics 365 Solution Architect |
| Certification: | Microsoft |
| Question Number: | 58 |
| Publish Date: | Sep 03, 2026 |
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You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.
The SLA states the following:
* Support must be provided 24 hours per day, seven days a week.
* Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change settings in Teams.
Does the solution meet the goal?
A client is preparing to go live with a Dynamics 365 Sales implementation that uses Microsoft Azure Active Directory (Azure AD) groups to manage security.
The chief compliance officer (CCO) requires that all solutions meet the following requirements:
* Undergo security testing to verify they are secure.
* Address the needs of users with disabilities.
You need to recommend additional tests to be performed.
Which tests should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to provide the IT specialists with design diagrams. What should you provide?
A company uses a checklist to ensure that salespeople are following the same steps when qualifying a lead and that proper handoff is followed when a salesperson goes on vacation.
You need to recommend a solution that will incorporate this checklist.
What should you recommend?
