| Exam Code/Number: | MB-910Join the discussion |
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Certification: | Microsoft |
| Question Number: | 161 |
| Publish Date: | Jul 15, 2026 |
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Rating
100%
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A company uses Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Voice.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.
You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?
A company uses Dynamics 365 Field Service.
Employees need to schedule bookings while viewing work order details.
Which feature should you recommend?
Select the answer that correctly completes the sentence.
A company plans to use several Dynamics 365 apps for business operations.
The company plans to use Microsoft Power Platform services to meet several business requirements.
Match each requirement to the Power Platform service.
Instructions: To answer, drag the appropriate Power Platform service from the column on the left to the requirement on the right. Each Power Platform service may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Microsoft.MB-910.v2024-05-23.q115
May 23, 2024
Microsoft.MB-910.v2022-12-28.q52
Dec 28, 2022
Microsoft.MB-910.v2022-06-17.q27
Jun 17, 2022
