Free Microsoft MB2-714 Exam Dumps Questions & Answers

You need to identify what will occur when you attempt to create a service appointment that contains a resource outside of the assigned work hours of the resource.
What should you identify?

• A.  A message that the appointments outside of work hours will appear, and the resource will t>e removed automatically from the appointment when you save the appointment.
• B.  A message that the appointment is outside of work hours will appear, and you will be prompted to edit the work hours of the resource.
• C.  A message that the appointment is outside of work hours will appear, and you will be able to save the appointment.
• D.  The appointment will be saved successfully and the manager of the resource will receive a notification by email.

You have a Dynamics CRM organization that has Unified Service Desk implemented.
The system administrator recently made several configuration changes to Unified Service Desk from within CRM.
Users report that they fail to see any of the changes in the Unified Service Desk client. The changes are visible from CRM.
You need to ensure that the changes are visible from the Unified Service Desk client.
What should you do?

• A.  Export and import the changes.
• B.  Reload CRM in the browser.
• C.  Restart the Unified Service Desk client.
• D.  Publish the changes in CRM.

You complete work on a case. The case has several activities, some of which are open and some of which are complete. You need to identify what will occur when you attempt to resolve the case. What should you identify?

• A.  You will be able to resolve the case. All open activities will be completed.
• B.  You will be able to resolve the case. All open activities will be canceled.
• C.  You will be able to resolve the case. All open activities will remain open .
• D.  You will be prevented from resolving the case.

You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB.
You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products.
What should you use?

• A.  entitlements
• B.  routing rules
• C.  service level agreements (SLAs)
• D.  parent-child inheritance rules

Your company deploys Dynamics CRM.
All of the employees who perform service calls for customers use CRM. You plan to deploy FieldOne.
You need to identify a benefit of deploying FieldOne. What should you identify?

• A.  reduces the number of service calls
• B.  reduces the fuel costs of the service calls
• C.  reduces the use of web portals and mobile apps
• D.  reduces the use of social technology