You need to recommend a solution for agents when working with customers to make reservations. What should you recommend?
Correct Answer: B
Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind. Use business process flows to define a set of steps for people to follow to take them to a desired outcome. With business processes flows available as an entity, you can now use advanced finds, views, charts, and dashboards sourced from business process flow data for a given entity, such as a lead or opportunity. Scenario: Agents need a solution to replace paper reservation checklists. Agents need dashboards to show a current count of all reservations on the entity. Agents need a way to track reservation issues. Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience. Topic 3, Fabrikam, inc. Current environment Overview Operations for the company are managed very informally. Only a small number of long-term employees are aware of all manufacturing processes. The company has been experiencing quality issues associated with its manufacturing operations and installations. The company wants to implement a way to capture quality inspection results for each machine produced. Current inspection checklists are stored in the Files section of a Teams channel for inspectors. Inspectors commonly print the incorrect inspection checklist. The company has specific inspection stations for certain inspection steps. Each station has the gauges and equipment required for related inspection steps. There is often a backlog at specific inspection stations. This results in delays in shipping machines to customers. Accounting system The current system does not handle shop floor or manufacturing planning functionality. Machines are assigned serial numbers and placed in stock until they are shipped to customers. Employee information is maintained only within the accounting system. Access to the information is strictly controlled due to privacy regulations and company policies. Other systems The company has an enterprise Microsoft 365 subscription. The company uses Microsoft 365 only for sending and receiving email. The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles. The company recently started using Dynamics 365 Field Service to manage and maintain the machines that it installs for its customers. The app has not been customized. The company has added roles, skills, and certification proficiencies to Dynamics 365 Field Service resources to support both customer onsite inspections and final manufacturing inspections. Requirements Quality inspection app Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company's requirements for a manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine must undergo a more extensive quality inspection before the machine can be shipped to the customer. Inspection orders Inspection orders must: Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated. Include information about the person who performed each inspection step and any comments made by the inspector. Be automatically marked as failed if one inspection step rating is marked as failed. Be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be created by using the originating inspection order as a template. Inspectors must fill in findings comments and upload at least one photo for any inspection step that is marked as failed. Inspection standardization Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new inspection is initiated. The solution must: Prevent an inspector from proceeding to the next step of the checklist until required information for a step is entered. Support the addition of steps to inspections to support custom features added to a machine for a customer. Support the direct input of measurements from testing gauges to avoid incorrect readings being entered by inspectors. Provide a visual representation of the testing measurement limits for each step. Include an indication of how the measured value compares to measurement limits and whether the measurement is within tolerance. Users must be able to configure the visualizations to display the minimum value and maximum value, and whether the reading is within the tolerance of a single targeted value. It must also be able to be used for maintenance inspections once the machine has been installed. Support the ability to store photo references within each inspection step to document defects found during inspections. Security Users must be active employees of Fabrikam. When a user signs into the inspection solution, the solution must display a picture of the employee who has signed in. Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying checklists. You must prevent users from changing inspection order data once an inspection is marked as final. Analytics and reporting The solution must: Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a station, and average time a machine spends at each inspection point. Provide metrics per inspector including number of inspections performed by month, and number of inspections per rating type (pass, fail). Provide a printed quality certificate to be included with each machine. Issues During initial testing of the solution, testers report that they cannot see the photos taken during a previously failed inspection.
Question 27
You are designing a Power Platform solution for a company. You have the following requirements: Users in the human resources department must be able to create tasks. Users in the human resources department must be able to assign cases to other users. You need to recommend security settings to the company. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A company plans to deploy multiple Microsoft Dataverse environments. You are supporting the go-live process. The company reports the following access issues: * Users can access account records but cannot read a column m the table. * A licensed user receives an insufficient permission error when opening leads. * A licensed user does not appear in the list of users available for security assignment. You need to resolve the issues. What should you do? To answer, select the appropriate options in the answer area NOTE: Each correct selection is worth one point.
Correct Answer:
Question 29
You are designing the security model for a Power Platform solution. The security model must meet the following requirements: Restrict sharing of data between Power Automate connectors. Ensure that environment administrators only see users who require access in the enabled user list. You need to recommend security features for the solution. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily. You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications. What should you recommend?
Correct Answer: D
User and team management is the area of Microsoft Dataverse where you can create and maintain user accounts and profiles. A user is any person who works for a business unit who uses Dataverse. Each user has a user account. A team is a group of users. Teams let users across an organization collaborate and share information. Note: Why use Dataverse? Easy to secure - Data is securely stored so that users can see it only if you grant them access. Role-based security allows you to control access to tables for different users within your organization. Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build apps that use your Dynamics 365 data and extend your apps with Power Apps. Reference: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entities https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-intro
