You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
Send articles to technicians to allow technicians to help customers resolve issues.
Track work progress and inspections at customer sites.
Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements.
Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
Graphical user interface, application Description automatically generated

Box 1: Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.
Box 2: Dynamics 365 Field Service
Dynamics 365 Field Service helps to:
Organize and track resolution of customer issues

Keep customers updated with the status of their service call and when it's resolved

Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
The Field Service application enables you to:
Improve first-time fix rate
Complete more service calls per technician per week
Manage follow-up work and take advantage of upsell and cross sell opportunities Reduce travel time, mileage, and vehicle wear and tear Organize and track resolution of customer issues Communicate an accurate arrival time to customers Provide accurate account and equipment history to the field technician Keep customers updated with the status of their service call and when it's resolved Schedule onsite visits when it's convenient for the customer Avoid equipment downtime through preventative maintenance Box 3: Dynamics 365 Field Service Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://dynamics.microsoft.com/en-us/customer-voice/capabilities

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You are supporting a recent go-live for a model-driven app that includes mobile offline functionality.
Users report the following issues:
The process of downloading initial metadata for the app takes hours to complete.
Some account views are unavailable when the app is offline.
Changes to users' security privileges are not reflected in the mobile app.
Contact data is not available when the app is offline.
You need to resolve the mobile app performance issues.
What should you review? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
Graphical user interface, text, application, email Description automatically generated

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You need to recommend a solution for integrating luggage information.
What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Correct Answer:

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You need to recommend solutions to meet the organization's communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely
https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice

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A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into a Power Platform solution.
You need to recommend a data-loading solution.
What should you recommend?

• A.Use the Excel Template feature.
• B.Add to an existing list of contacts in a static worksheet.
• C.Use the import from Excel feature.

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