You manage the support team at a rapidly growing company.
Support technicians need a better experience when logging and responding to support requests.
You need to recommend tools to help the company's needs.
Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/help-desk-install
https://docs.microsoft.com/en-us/power-platform/admin/data-integrator
https://docs.microsoft.com/en-us/power-automate/getting-started

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A user is trying to understand the differences between the various ways apps can be built by using Power Apps.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation:
Box 1: Yes
You can create a canvas app and then embed that within a model driven app.
Box 2: No
With the capability to build a portal in PowerApps, you can create a website for external and internal users enabling them to interact with data stored in Common Data Service.
Note: Common Data Service lets you securely store and manage data that's used by business applications. Data within Common Data Service is stored within a set of entities. An entity is a set of records used to store data, similar to how a table stores data within a database. Common Data Service includes a base set of standard entities that cover typical scenarios, but you can also create custom entities specific to your organization and populate them with data using Power Query. App makers can then use PowerApps to build rich applications using this data.
Box 3: Yes
To get started building a report you'll need the latest version of Power BI Desktop and a PowerApps environment with the latest version of the Common Data Service.
Reference:
https://carldesouza.com/how-to-embed-a-canvas-app-in-a-model-driven-app-in-powerapps/
https://docs.microsoft.com/en-us/powerapps/maker/portals/create-portal
https://docs.microsoft.com/en-us/powerapps/maker/common-data-service/data-platform-intro

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What is a benefit of deploying Microsoft 365 and Dynamics 365 apps in the same tenant?

• A.You do not need to manually back up data.
• B.Both will use the same time zone.
• C.You can use Power BI to display data that comes from both environments.
• D.You can implement Single Sign-On (SSO).

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For which scenarios can you use Power Automate?
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://flow.microsoft.com/en-us/galleries/public/templates/b923bbd04bda11e78896d10a96d3fac3/notify-the-team-when-a-new-response-is-submitted/
https://flow.microsoft.com/en-us/galleries/public/templates/65ceb79430ef4956a0855fbe09249cdf/save-office-365-email-attachments-to-onedrive-for-business/
https://flow.microsoft.com/en-us/blog/get-notified-of-negative-posts/

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You create a Power BI dashboard that displays data from Dynamics 365 Customer Engagement.
You need to share the Power BI dashboard with coworkers.
What are three possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Create a Power BI workspace and grant coworkers permissions.
• B.Publish the dashboard as an app to your coworkers.
• C.Export the data into Common Data Service for others to manipulate in Power BI.
• D.Export the data to Microsoft Excel for coworkers to import and view in Power BI.
• E.Embed reports in your company's internal web portal.

Correct Answer: A,B,E

A: Basic Sharing for Dashboards and Reports through a workspace is the most common way of sharing the Power BI content. Basic Sharing is very simple and easy to use method. You can simply click on the Share button in the dashboard or report, and then share it with other users.

B: Apps are great sharing method for multiple environment, and best way of sharing for users in production environment.
Power BI App is the solution for multiple environment approach. With Power BI App, your development environment (workspace), and user environment (App) are isolated from each other.
Note: If you are using SharePoint online as a portal for document management and some other reasons already, then consider using Embed in SharePoint Online feature of Power BI reports. This method is secure and you can share the report only with Power BI users you want.
E: Sometimes, you don't need a secure way of sharing, you may search for an easy and free way of sharing, and your content is not confidential or sensitive. Publish to web is your friend in such situation. This is the only free way of sharing in Power BI, but be aware that this method is not secure.
Publish to web method, gives you an embed code, which you can use in any web pages to embed the Power BI report in it
Reference:
https://radacad.com/power-bi-sharing-methods-comparison-all-in-one-review

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