A company is implementing a customer service solution by using Dynamics 365 Customer Service. The company is extending the solution to meet additional business requirements.
The solution has the following requirements:
* Customers can log on to a secure website and view the progress of customer service tickets.
* Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams.
* Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app.
You need to use Microsoft Power Platform technologies to implement the solution.
Which technology should you use? To answer, drag the appropriate technologies to the correct requirements. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You are building a Power Automate flow to manage sales.
The sales team saves quotes as PDF files to a Microsoft OneDrive folder. You create a Microsoft SharePoint list to help the sales team manage follow ups to quotes. You need to copy the customer name, phone number, and the amount of the potential sale from the sales quote and insert the data into the SharePoint list. Which Al Builder model should you use?
A company uses Microsoft Excel workbooks to store consolidated sales dat a. Workbooks are stored on OneDrive for Business.
Match each Power Bl feature to its requirement. To answer, drag the appropriate features from the column on the left to its requirement on the right. Each option may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
A company plans to create Power Platform apps that consume industry-standard and proprietary data sources.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A company uses Power Apps.
You need to perform administrative tasks for the company.
Which admin centers should you use? To answer, drag the appropriate admin centers to the correct requirements. Each admin center may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
