Your company wants to create a help desk system and implement Dynamics 365 Customer Service.
The company has the following requirements:
* Provide an application to allow support team staff to chat live with a customer.
* Automatically import data from a Microsoft Excel spreadsheet once a day.
* Provide a chatbot that can assist customers who need support.
You need to determine which applications to use to meet the requirements.
Which applications should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
Graphical user interface, text, application, chat or text message Description automatically generated

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents A 10-step Guide to Excel Automation using Power Automate Desktop | by Utkarsh Shahdeo | Medium

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Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
Box 1: No
You can reorder screens.
In the left navigation bar, hover over a screen that you want to move up or down, select the ellipsis button that appears, and then select Move up or Move down.
Graphical user interface, application Description automatically generated

Box 2: No
You can add screens to the app after it has been created.
Box 3: No
For example, you can change a button's shape. By default, Power Apps creates a rectangular Button control with rounded corners. You can make basic modifications to the shape of a Button control by setting its Height, Width, and Radius properties.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/add-screen-context-variables
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/controls/control-button

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A Power Apps developer has sufficient permissions to create apps, connections, and flows. The developer does not have permissions needed to access company dat a. You need to grant the developer access to company data for an app. Which predefined security role should you assign to the developer?

• A.Delegate
• B.Basic User
• C.Environment Maker
• D.System Customizer

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A company plans to use Power Apps to connect to a series of custom services. There are no connectors available for the custom services.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

Box 1: Yes
Only if you would like to share your connector with all users of Logic Apps, Microsoft Flow, and PowerApps, you can submit your connector for Microsoft certification. Microsoft will review your connector.
Box 2: Yes
Connectors created in Microsoft Flow are available in PowerApps. Likewise, connectors created in PowerApps are available in Microsoft Flow.
Box 3: No
If you would like to share your connector with all users of Logic Apps, Microsoft Flow, and PowerApps, you can submit your connector for Microsoft certification. Microsoft will review your connector.
Reference:
https://docs.microsoft.com/en-us/connectors/custom-connectors/

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Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

Comment: *

Name: *

Email: *

Verification: *