Free NAHQ CPHQ Exam Dumps Questions & Answers

Integration of quality principles into an organizational culture is important because these principles:

• A.  Create a sense of urgency for improvement
• B.  Determine leadership and accountability skills
• C.  Ensure the realization of the organizational mission
• D.  Support implementation of improvement strategies

A performance improvement project was initiated at the beginning of the flu season to increase the influenza vaccinations given in a pediatric clinic. The organization implemented a template to document patient influenza vaccine status and to offer the vaccine to any patients identified as not having been vaccinated. To evaluate and document the process improvement results over time, the quality professional should use which of the following?

• A.  Process decision program chart
• B.  Matrix diagram
• C.  Force field analysis
• D.  Control chart

Based on the chart below, implementing which of the following technologies may have the greatest impact on reducing adverse events related to medication processes?

• A.  barcode medication system
• B.  automated medication cabinets
• C.  computerized physician order entry
• D.  clinical decision support tools

Who is responsible for aligning resources and ensuring accountability in an improvement project?

• A.  sponsor
• B.  team leader
• C.  facilitator
• D.  process owner

Which of the following approaches to training for a new quality and performance improvement initiative is most likely to succeed based on adult learning principles?

• A.  Reading material assignment with attestation of completion
• B.  Lecture series allowing for either in-person or virtual attendance
• C.  Series of sessions with both classroom and simulation exercise time
• D.  Self-study course of online modules and quizzes