Free NAHQ CPHQ Exam Dumps Questions & Answers

What should a chief medical officer (CMO) do to avoid groupthink within a team?

• A.  Explore the reason for strong cohesion
• B.  Encourage dissenting opinions
• C.  Schedule frequent meetings
• D.  Train members in teamwork

The goal of having a champion for process improvement is to:

• A.  Facilitate group dynamics at team meetings.
• B.  Enhance staff buy-in of changes.
• C.  Promote timely completion of projectmilestones.
• D.  Gain trust of management.

In an improvement project to improve clinic flow, a spaghetti chart is best used to:

• A.  Analyze the suppliers, inputs, processes, outputs, and customers.
• B.  Determine the strengths, weaknesses, opportunities, and threats of a process.
• C.  Identifyredundancies and wasted movement.
• D.  Display the hierarchy of subtasks required to achieve an objective.

A healthcare quality professional wants to measure quality of care for knee replacement surgeries. Which of the following is the best example of an outcome measure?

• A.  Procedural complication rate
• B.  Knee replacement pathway compliance rate
• C.  Patient experience survey
• D.  Number of times a "time-out" is completed before the procedure

Based on the chart below, implementing which of the following technologies may have the greatest impact on reducing adverse events related to medication processes?

• A.  barcode medication system
• B.  automated medication cabinets
• C.  clinical decision support tools
• D.  computerized physician order entry