An organization may develop performance measure internally or adopt them from a multitude of external resources.
However, regardless of the source of performance measure each measure should be evaluated against certain
characteristics to ensure a credible and beneficial measurement effort. Which of the following characteristics is/are
critical to performance measures?
During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a
tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits
and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will
require:
Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value
ranging from 85 to 450 maximum points.
Efficiency refers how well resources are used in achieving a given result. Efficiency whenever the resources used to
produce a given output are _____________.
