___________________ is a difference between an observed event and a standard or norm. Without this standard, or, best practice, measurement of variation offers little beyond a description of the observations.
Typically, patients receive questionnaires from two weeks to four months after discharge from t he hospitals. This
delay raises concern about t he reliability of t he patient's memory. Memory studies have shown that:
IHI has designed a model to support its breakthrough collaborative series.
A key component of the collaborative model is the ability of participants to work with other organizations to discuss:
Numerous opportunities for improvement exist in every healthcare organization. However, not all improvements are
of the same magnitude. Improvements that are powerful and worthy of organization resources include those:
The manager's perspective on quality differs markedly from that of clinicians and patients on:
