Free Nokia SDM_2002001040 Exam Dumps Questions & Answers

Which of the following is not included in the SPC rate?

• A.  International travel.
• B.  Regional management overhead.
• C.  Training costs.
• D.  Telephone costs.

What is the most important reason to have customer reporting in place?

• A.  Because NSN Global Services management is requesting Care to do it.
• B.  Because it is a standard Care BL requirement.
• C.  Because it is desired to have Customer Management get NSN vision about Care services performance.
• D.  Through this report Customer Management can understand the value we deliver for the money they pay.

What needs to be done if a 3rd Party Service Contract is due to expire?

• A.  Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
• B.  Care Program Manger should inform Product Line.
• C.  Care Program Manager should inform the Customer to renew the contract directly with the supplier.
• D.  The Care Program Manager should inform the Service Engagement Manager.

A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

• A.  CT Logistics.
• B.  Care 3rd Party Management.
• C.  CaPM arranges directly with the local supplier.
• D.  CT Head.

What standard response times for trouble resolution and technical query should be proposed to a new customer?

• A.  Customer requirements.
• B.  Response times in other CTs in the same country.
• C.  Response times which are defined in the global Care Contract Template.
• D.  Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.