Free Oracle 1Z0-1003-21 Exam Dumps Questions & Answers

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

• A.  Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
• B.  Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
• C.  Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
• D.  Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.

Which two statements are correct regardingDelivery Windows in Oracle Field Service Cloud (OFSC)?

• A.  Delivery Windows are configurable by size and granularity by Activity Type.
• B.  Delivery Windows are enabled and calculated per Activity Type configurations.
• C.  Delivery Windows are configurable by size and granularity as a global setting in OFSC.
• D.  Delivery Windows are enabled per Resource Type calculations.
• E.  Delivery Windows are calculated for all Activity Types by default.

A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

• A.  "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
• B.  "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
• C.  "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
• D.  "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

A customer has chosen to override learned activity durations for a periodof time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A.  OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.
• B.  Activity duration overridescan only be started or stopped manually within the OFSC Core Application.
• C.  Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• D.  An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?

• A.  Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
• B.  Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
• C.  Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
• D.  Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.