Free Oracle 1Z0-1038-21 Exam Dumps Questions & Answers

Which two statementsare true about the Organization object in Service Cloud?

• A.  It is widely used in Business-to-Business scenarios.
• B.  It has a one-to-many relation with contacts.
• C.  It has a one-to-one relation with contacts.
• D.  It can be associated with incidents directly.
• E.  It is required to create an incident.

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.  Syndicated chat
• B.  Business rules
• C.  Engagement engine
• D.  Advanced routing

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

• A.  Update variables with the changed address and phone numbers.
• B.  Create custom fields for the address and phone numbers.
• C.  Update customfields with the changed address and phone numbers.
• D.  Update the standard text with the changed address and phone numbers.
• E.  Create variables with the current address and phone numbers.
• F.  Create the standard text with the current address and phone numbers.

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.  Do not set the deferred execution option
• B.  Add default values to runtime filters if used in the report
• C.  Set the option to allow switching of data
• D.  Use a drilldown level to filter the top level
• E.  Use runtime filters in preference to fixed filters
• F.  Remove Primary keys from all tables used in the report

A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

• A.  Check if the exported file was generated by a product version that is older than the existing product version.
• B.  The Browser User Interface (BUI) workspace is not using the standard workspace.
• C.  The hash value during import doesn't match the hash declared at the end of the rile.
• D.  Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.