Free Oracle 1Z0-1038 Exam Dumps Questions & Answers

What must you set to enable the email channel?

• A.  EGW_SECURE_UPDATE_ENABLED
• B.  EGW_UPDATE_BY_CREATE
• C.  EGW_AUTO_CONT_CREATE
• D.  EGW_ENABLED
• E.  EGW_SAVE_EMAIL_HEADERS

Which two REST API calls can be used to retrieve account information with ID 3?

• A.  https://yoursite.domain/services/rest/connect /v1.3/accounts/3
• B.  https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
• C.  https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
• D.  https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
• E.  https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
• F.  https://yoursite.domain/services/rest/connect /latest/accounts/3

Which two statements are true about a disposition?

• A.  It can be linked to products.
• B.  It can be linked to categories.
• C.  It can be set to a maximum depth of three in hierarchy levels.
• D.  It helps to identify the root cause of an incident.
• E.  It can be made visible on the Customer Portal.

Which four statements are true about reports?

• A.  The owner of a report remains the same even if the report is imported by some other user.
• B.  All the permissions from an imported report remain unchanged after an export.
• C.  Reports must be exported manually in all interfaces.
• D.  After a report is published, the report data remains unchanged even as the knowledge base is updated.
• E.  Published reports can be modified.
• F.  Reports are not common across the interface.
• G.  Reports are shared between interfaces.

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.  Profile functional permissions
• B.  Profile navigation assignment
• C.  Workspace rules
• D.  SLAs
• E.  Profile workspace assignment
• F.  Configuration settings