Free Oracle 1Z0-1064-20 Exam Dumps Questions & Answers

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.  It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• B.  It is configured exclusively via the Engagement Cloud Security Console.
• C.  It does not require matching passwords between Engagement Cloud and DCS.
• D.  It enables anonymous users to search the DCS knowledge base.

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

• A.  a configured profile option to schedule the retrieval of emails
• B.  a configured job to process inbound emails
• C.  an inbound message filter per sender
• D.  an inbound message filter per time schedule

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A.  Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
• B.  Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• C.  Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• D.  Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
• E.  Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• F.  Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

What three things should you do once you have established a global default coverage?

• A.  Create an ESS job to Monitor Service Request Milestones.
• B.  Use Application Composer to configure warning emails about milestone compliance events.
• C.  Use Application Composer to include milestones on the Service Request Layout if desired.
• D.  Create an ESS job to Aggregate Service Requests.

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A.  Start/Stop
• B.  Interval
• C.  Time Period
• D.  Available
• E.  Duration