Free Oracle 1Z0-1064-21 Exam Dumps Questions & Answers

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

• A.  Incoming messages have a custom filter.
• B.  The configured frequency to retrieve emails is too long.
• C.  An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• D.  Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

• A.  Validate that the product item is active and published.
• B.  Validate that AllowDuplicate is selected on the product item.
• C.  Verify that Root Catalog is selected on the product groups.
• D.  Verify that Eligible for Service is selected on the product item.

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.  You can set a second sandbox as Activeat the same time in order to begin working on another new object.
• B.  Multiple users cannot use your sandbox at the same time.
• C.  Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• D.  Your changes are isolated and do not impact other users' configuration environments or the production environment.

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.  It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• B.  It enablesanonymous users to search the DCS knowledge base.
• C.  It does not require matching passwords between Engagement Cloud and DCS.
• D.  It is configured exclusively via the Engagement Cloud Security Console.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.  the candidates of service requests to use as criteria for your rule assignments
• B.  the candidates of queues to use as criteria for your rule assignments
• C.  the rule sets you want to create and the rules to include in each rule set
• D.  the attributes of service requests to use as criteria for your rule assignments
• E.  the attributes of queues to use as criteria for your rule assignments