Free Oracle 1Z0-1064-21 Exam Dumps Questions & Answers

Which two statements are true regarding the Audit History tab of a Service Request?

• A.  It allows users to save searches for later reuse.
• B.  It is exportable to Excel.
• C.  It is enabled by default.
• D.  It is searchable by date range, username, event type, event severity, and event duration.
• E.  It is available only toauthorized administrators.

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A.  Interval
• B.  Available
• C.  Duration
• D.  Time Period
• E.  Start/Stop

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.  Knowledge management language locales
• B.  Default communication preferences
• C.  Service request links
• D.  Default timezone
• E.  Default chat channel preferences
• F.  Product and category filtering
• G.  Default notification preferences
• H.  Knowledge management article links

Which three statements are true about building Digital Customer Service (DCS)applications?

• A.  Many DCS applications can be active in production at the same time.
• B.  DCS includes a "reference implementation template" that illustrates recommended implementation practices.
• C.  Only one version of a DCS application can be active in production at any time.
• D.  DCS application can be embedded in other sites.

Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

• A.  Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• B.  Adjust the inbound message filters.
• C.  Adjust permissions on all customer's profiles.
• D.  Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.