You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?

• A.Make them available externally to customers via My Digital Customer Service (DCS).
• B.Make them availableto employees and agents via My Knowledge.
• C.Make them available to external users by giving them access to the internal "My Knowledge" page.
• D.Make them available internally to agents as part of the Service Request Knowledge Panel.
• E.Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

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Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

• A.The only Vertical Toolbar that you can enable is the Notifications Toolbar.
• B.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
• C.TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
• D.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

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If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the users of the roles who have the "delete activities" access.
• B.Remove the "delete activities" button from all pages used by the users who have this access.
• C.Remove the "delete activities" privilege from all the roles for users who have this access.
• D.Remove the "delete activities" role from all the users who have this role.

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Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.It enablesanonymous users to search the DCS knowledge base.
• B.It does not require matching passwords between Engagement Cloud and DCS.
• C.It is configured exclusively via the Engagement Cloud Security Console.
• D.It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

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Which two are true characteristics about the lifecycle of a service request?

• A."Closed" status is set by an automaticjob after a specified number of days.
• B.If required, users can manually set the "Closed" status for a service request.
• C.Users can reopen a service request when the status is set to "Resolved".
• D.Users can reopen a service request when the status is set to "Closed".
• E."Customer working" is one of the five seeded status types.

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