Free Oracle 1Z0-1064-26 Exam Dumps Questions & Answers

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

• A.  You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B.  You have to edit the e-mail template and add HTML code to customize the standard text section.
• C.  You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• D.  You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A.  The scheduled process has not been set up.
• B.  No default coverages are set up.
• C.  Entitlement rules are not valid for the service request.
• D.  The Starts When criteria of the milestones is not True.

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.  Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.  Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• C.  Adjust the inbound message filters.
• D.  Adjust permissions on all customer's profiles.

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.  Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
• B.  Milestones are actions on a service request (SR) that must be completed by a specific time.
• C.  Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
• D.  Milestones are commitments to handle SRs within certain timelines.
• E.  Milestones are customizable by an administrator to include any number of organization-specific milestone types.

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.  Remove the "delete activities" privilege from all the roles for users who have this access.
• B.  Remove the "delete activities" button from all pages used by the users who have this access.
• C.  Remove the users of the roles who have the "delete activities" access.
• D.  Remove the "delete activities" role from all the users who have this role.