Free Oracle 1Z0-1064 Exam Dumps Questions & Answers

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.  allows use of a simpler hierarchy
• B.  allows you to use the same product hierarchy as sales
• C.  allows the display of a product hierarchy specifically for service purposes
• D.  requires less work and effort

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.  Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• B.  Incoming messages have a custom filter.
• C.  The configured frequency to retrieve emails is too long.
• D.  An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A.  Configure your self-registrations so that they are automatically approved.
• B.  Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
• C.  Disable the anonymous access option in your DCS application.
• D.  Configure the self-registrations to restrict registration to only existing Contacts.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.  Add fields from the advanced search functionality.
• B.  Grant the agent Administrator permissions to add new search filters.
• C.  Create several personalized searches and create them to each other.
• D.  Create a new search through the application composer.

Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.  In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• B.  In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
• C.  In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• D.  In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.