Free Oracle 1Z0-1064 Exam Dumps Questions & Answers

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A.  Verify that Root Catalog is selected on the product groups.
• B.  Validate that Allow Duplicate is selected on the product item.
• C.  Verify that Eligible for Service is selected on the product item.
• D.  Validate that the product item is active and published.

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.  VBCS is a visual development tool for creating applications in DCS.
• B.  DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• C.  DCS is a visual development tool for creating applications in VBCS.
• D.  DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.  A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• B.  Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• C.  There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• D.  A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.  Default chat channel preferences
• B.  Service request links
• C.  Knowledge management language locales
• D.  Default timezone
• E.  Default notification preferences
• F.  Product and category filtering
• G.  Knowledge management article links
• H.  Default communication preferences

Select the correct procedure to enable the Audit History tab for Service Requests.

• A.  Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
  "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
  "Active Filters" list.Save the configuration.
• B.  Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
• C.  Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• D.  Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.