Free Oracle 1Z0-1161-1 Exam Dumps Questions & Answers

What is the role of Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX?

• A.  To provide real-time customer insights.
• B.  To generate marketing campaign content.
• C.  To automate the extraction of data from documents for faster processing.
• D.  To manage customer interactions on social media.

How do AI/ML algorithms boost productivity and earnings for sales representatives and managers in the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance?

• A.  (Option "6" - not applicable).
• B.  AI/ML automates the incentive calculation process, ensuring accuracy.
• C.  AI/ML provides general sales performance reports, offering insights.
• D.  AI/ML analyzes sales performance data, identifies top-performing behaviors, and generates recommended actions to drive productivity and earnings.

How does the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service enhance service agent performance and customer satisfaction?

• A.  By automating customer inquiries and reducing agent interaction.
• B.  By focusing on agent training, leaving the actual service request resolution process unchanged.
• C.  By providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.

Which feature in Oracle Fusion Cloud SCM ensures optimal inventory levels by tracking stock movement?

• A.  Inventory Management.
• B.  Cost Accounting.
• C.  Supplier Qualification.
• D.  Manufacturing Execution.

Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX Applications?

• A.  Nudges, such as visual cues, notifications, or strategically placed suggestions to encourage users to take specific actions.
• B.  Contextual Journeys, such as presenting different dashboards and actions to various levels of users.
• C.  Standardized User Experience, such as familiar layouts, terminology, and interaction patterns, reducing the learning curve and improving usability.
• D.  Embellished AI, such as providing intelligent recommendations, automating tasks, offering predictive insights, or personalizing the user experience.