Free Oracle 1Z0-465 Exam Dumps Questions & Answers

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?

• A.  Add a workspace for the Salesmen custom object.
• B.  Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"
• C.  Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".
• D.  Sales Tab: select the Edit check box opportunities.
• E.  Contacts Tab: Select the Edit check box for Sales.
• F.  Service Tab: select the Add/Edit check box for incidents.
• G.  Update the workspace for Opportunities.

Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?

• A.  Nothing, Co Browse is not supported for a Mac OS.
• B.  Have the customer clear their browser cache and try again.
• C.  Have the customer use the IE browser.
• D.  Instruct the end customer to enable Java on their Mac.

Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements.

• A.  Use the product field to identify the services and the disposition field to identify the customer's incident type of help.
• B.  Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
• C.  Use the product field to identify the services and the category field to identify the customer's incident type of help.
• D.  Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.

Your customer requested that you create a new report and make it available in the agent's navigation set.
You create the report and add it to the agent's navigation set. However, the agents cannot see the new report.
Select three actions you must perform to identify the reason the report does not display for the agents.

• A.  Validate the Analytics permissions set for the report
• B.  Request the agents to log off and log back on.
• C.  Verify that profile permissions in Service has a check for "Read" under Incidents.
• D.  Review the filters in the report to ensure the Assign field selection is set to Logged In.
• E.  Review the navigation set in the profile to ensure it matches the navigation set you updated.
• F.  Check the Customize Navigation Sets selection.

Your customer has special business process where their agents will put incidents into a waiting status for a period of one week on a regular status basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incidents(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified form its default value in order to prevent the system from closing the waiting incident automatically?

• A.  MYQ_REOPEN_DEADLINE
• B.  PURGE_DELETE_INCIDENTS
• C.  CI_HOURS
• D.  CI_WAITING_CALC_DAYS
• E.  DORMANT_INCIDENTS