Free Oracle 1Z1-993 Exam Dumps Questions & Answers

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.  Remove the "delete activities" privilege from all the roles for users who have this access.
• B.  Remove the users of the roles who have the "delete activities" access.
• C.  Remove the "delete activities" button from all pages used by the users who have this access.
• D.  Remove the "delete activities" role from all the users who have this role.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.  the rule sets you want to create and the rules to include in each rule set
• B.  the candidates of service requests to use as criteria for your rule assignments
• C.  the candidates of queues to use as criteria for your rule assignments
• D.  the attributes of service requests to use as criteria for your rule assignments
• E.  the attributes of queues to use as criteria for your rule assignments

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.  Adjust the inbound message filters.
• B.  Adjust permissions on all customer's profiles.
• C.  Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• D.  Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.  Specify the warning threshold for the milestone in the standard coverages.
• B.  Add an extension column to the milestone object to hold the warning threshold value.
• C.  Create standard text to be posted to the message thread.
• D.  Configure the email template to be used for notification.
• E.  Configure an object workflow action to send the email when the milestone status changes to warning.
• F.  Configure an analytics report showing milestones in warning status.

Which two steps are needed to create a new business object in Digital Customer Service?

• A.  Assign the new business object to a page.
• B.  Assign object access roles to an administrative user.
• C.  Assign the new business object to a new component.
• D.  Map a Visual Builder Cloud Service business object to the object API.