Which statement is correct regarding Time Slots?

• A.is a configured interval that defines when an activity has to be started
• B.is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
• C.is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine
• D.is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

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What happens when you enable the assignment parameter "Limit work by points"?

• A.If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
• B.Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
• C.Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
• D.If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

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Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A.Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• B.Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.
• C.Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• D.Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.

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Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

• A.The message subject should be: {A_TIME}.The message body should be: message_time_of_creation.
• B.The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIME}.
• C.The message subject should be: message_time_of_creation. The message body should be: A^TIME.
• D.The message subject should be: A.TIME.The message body should be: {message_time_of_creation}.
• E.The message subject should be: {A_TIME}.The message body should be: {message_time_of_creation}.

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You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which step is required to force a valid email address?

• A.Add a property hint that explains the proper format.
• B.Choose "Email" from the GUI drop-down list.
• C.Enter an appropriate regular expression to validate entries.
• D.Enter the appropriate XSL transformation code to force valid entries.

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