Free Oracle 1z0-1037-22 Exam Dumps Questions & Answers

What does the response requirement in an SLA specify?

• A.  initial response time limit to all customer inquiries within one business day.
• B.  the maximum number of days allowed for the resolution of an incident as per the business hours.
• C.  the overall maximum time limit for the initial response and resolution for each incident.
• D.  individual time limits for the initial response time and subsequent resolution as per the business hours.

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

• A.  Conditional linking
• B.  Conditional formatting
• C.  Docked filters
• D.  Data exception

Which three statements are true about processing options in Web Services? (Choose three.)

• A.  SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
• B.  SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
• C.  SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
• D.  FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
• E.  FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
• F.  SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

• A.  Create a group filter using the rel_date_diff() function.
• B.  Use the date_diff() function nested in the name_format() function.
• C.  Create a level filter using the count () function.
• D.  Use the date_add() function.

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code "ACCESS_DENIED".
What are two reasons for this? (Choose two.)

• A.  Staff account profile does not have permission to access Knowledge Foundation API.
• B.  Staff account credentials are not correct.
• C.  For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
• D.  Knowledge Foundation API can only be used by an internal application.
• E.  For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.