Free Oracle 1z0-1037-22 Exam Dumps Questions & Answers

What should you do to ensure two published answers are always returned for a specific search word?

• A.  Create multiple Priority words that share the same name.
• B.  Create multiple search words associated within a single priority word group.
• C.  List the search word under both Answers Keywords and Stop words.
• D.  List the search word under Answers Keywords.
• E.  List the search word under Stop words.

Which two statements are true about Knowledge Advanced views? (Choose two.)

• A.  View cannot be renamed or deleted but only modified.
• B.  You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
• C.  In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
• D.  Views do not depend on the number and purpose of the interface that your organization uses.
• E.  In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

• A.  Rename the Platinum SLA, change the total incident value to 100, and save it.
• B.  Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
• C.  In the Platinum SLA modify the total incident count to 100 and save it.
• D.  Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain? (Choose three.)

• A.  Rules engine
• B.  Translations
• C.  Search Log
• D.  Language information
• E.  Dictionary

Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)

• A.  Questions with High Score Answer
• B.  Article Aging
• C.  Words without Concepts
• D.  Click-Though Rate of External Documents
• E.  Search Accuracy