Free Oracle 1z0-1064-22 Exam Dumps Questions & Answers

Which option describes the automated page presentation for incoming calls?

• A.  a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
• B.  a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• C.  a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• D.  a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Which two steps are needed to create a new business object in Digital Customer Service?

• A.  Assign the new business object to a new component.
• B.  Map a Visual Builder Cloud Service business object to the object API.
• C.  Assign the new business object to a page.
• D.  Assign object access roles to an administrative user.

Which four statements are correct about hotkeys for Action Commands?

• A.  They allow a user to copy a service request.
• B.  They allow a user to escalate a service request.
• C.  They can be assigned to a custom action script.
• D.  They allow a user to forward a service request.
• E.  They can all be modified.
• F.  They have default values.

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.  Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• B.  Multiple users cannot use your sandbox at the same time.
• C.  You can set a second sandbox as Active at the same time in order to begin working on another new object.
• D.  Your changes are isolated and do not impact other users' configuration environments or the production environment.

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A.  Configure products groups and product items in Engagement Cloud.
• B.  Add images as the product image will not be pulled from Engagement Cloud.
• C.  Add the Product object to your DCS application.
• D.  Add product ID(s) to the database component.