Free Oracle 1z0-325 Exam Dumps Questions & Answers

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
* All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.
* All incident data will be formatted exactly in the same manner in each email using the following format:
* Last Name:
* First Name:
* Product:
* Serial Number:
* Question;
Requirements:
* Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
* Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
* Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
* Create tabs for each product linking to the product information page on your customer's website.
* After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)

• A.  After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
• B.  Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
• C.  Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
• D.  Create tabs for each product linking to the product information page on the customer's website.
• E.  Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.

Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)

• A.  @
• B.  %
• C.  ^
• D.  $
• E.  &
• F.  !
• G.  *
• H.  #

Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)

• A.  ensuring the survey questions are included in the "Chat Survey Score" report
• B.  changing the format of the Average Score
• C.  changing the survey questions to a Matrix type
• D.  adding values to the Score field in the Survey Questions
• E.  updating the filters in the report

Identify the three options available on the deployment manager screen in customer portal. (Choose three.)

• A.  Production
• B.  Develop
• C.  Promote
• D.  Stage
• E.  Rollback

Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" in the knowledgebase search results?

• A.  Set the display position to "Place at top."
• B.  Assign all products and categories to the knowledgebase answer.
• C.  Add the search term to the keyword field of the knowledgebase answer.
• D.  Set the display position to "Fix at top."