Free Oracle 1z0-980 Exam Dumps Questions & Answers

You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

• A.  Remove Related Answer Widget from the Customer Portal.
• B.  Block irrelevant answers from learned links.
• C.  Delete irrelevant answers from sibling answers.
• D.  Remove irrelevant answers from manually related answers.
• E.  Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.

Which three types of answers can be added to the knowledge base? (Choose three.)

• A.  URL
• B.  TEXT
• C.  HTML
• D.  XML
• E.  File Attachment

You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

• A.  The answer article is not assigned to any staff member/staff agent.
• B.  The answer is not assigned to any product/category that is visible to a customer.
• C.  There is no display position defined for the answer article.
• D.  There is no search term added in the answer keyword list.
• E.  The answer status is not set to public or custom status of status type "public".
• F.  There is no answer content added to the answer article.

In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

• A.  500
• B.  1000
• C.  250
• D.  100

Which two statements are true about published reports? (Choose two.)

• A.  Published reports contain snapshots of data at the time the report is run.
• B.  Published reports have filtering option in ribbon.
• C.  Published report data can change automatically when the knowledge base data is updated.
• D.  Published reports can be edited.
• E.  Published reports can be shared.