Free Oracle 1z0-981 Exam Dumps Questions & Answers

Which two statements are true about safe mode in relation to add-ins?

• A.  It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
• B.  It is a setting that must be enabled at the interface level.
• C.  It allows an agent desktop to log in to the application with local add-in files.
• D.  It allows an agent desktop to log in to the application without any add-ins.
• E.  It is a profile setting that must be enabled for a profile.

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• A.  Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• B.  Agents can use the Fill Inbox functionality to select any of the three queues.
• C.  Agents will get incidents only from the ql queue.
• D.  Agents cannot use the Fill Inbox functionality because the pull policy is manual.

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

• A.  The column name contains a punctuation.
• B.  The column name contains a space.
• C.  The column name starts with a number.
• D.  The column name contains an underscore.
• E.  The column name starts with a lowercase alphabet.
• F.  The column name contains a dollar symbol.

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

• A.  The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
• B.  The profile to which the agent is assigned does not have the Interface Access check box selected.
• C.  The profile to which the agent is assigned does not have the incident workspace assigned.
• D.  The profile to which the agent is assigned does not have a navigation set assigned.
• E.  The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

How can you set a preference that is local to your machine?

• A.  By selecting File > Options
• B.  By selecting File > Settings
• C.  By selecting File > Configuration
• D.  By selecting Navigation pane > Configuration > Staff Management > Profiles