Free Oracle 1z1-981 Exam Dumps Questions & Answers

In which two scenarios would you use multiple interfaces?

• A.  When you need multiple channels enabled such as email, chat, and web self-service
• B.  When your business operates in different lines of business
• C.  When your portal needs the support of different channels for login
• D.  When multiple languages need to be supported
• E.  When new business processes need to be supported other than the standard contact center

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

• A.  f2, f5, f3, f1, f4
• B.  f1, f2, f4, f3, f5
• C.  f5, f2, f3, f4, f1
• D.  f2, f5, f1, f3, f4
• E.  f1, f2, f5, f3, f4

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

• A.  Incident thread fields
• B.  Merge fields
• C.  Conditional fields
• D.  Custom fields

Which two statements are true about chat surveys?

• A.  You can send a chat survey only while a customer is on the chat.
• B.  You can create a chat rule to pop up a transactional survey at the end of a chat session.
• C.  You can create a chat rule to email a transactional survey to a customer after a chat session.
• D.  You cannot link customer data back to the chat that is submitted.

Which three events are available with the JavaScript API?

• A.  onsaveclose ()
• B.  ondataupdated()
• C.  onrefresh()
• D.  onbeforesave ()
• E.  enclose ()
• F.  aftersave()