Free PECB ISO-IEC-20000-Foundation Exam Dumps Questions & Answers

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

• A.  The organization should decide on necessary actions and deployment
• B.  The operations team should make the decision to safeguard the live environment
• C.  The release should be stopped and rejected so another team can fix it
• D.  The change advisory board (CAB) should meet and decide whether to deploy or not

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

• A.  Any process owner
• B.  A consultancy organization
• C.  The Registered Certification Body
• D.  Top management

What is not an input to manage continual improvement?

• A.  Problem records
• B.  Optimized resource utilization or risk reduction
• C.  Governance of process operated by other parties
• D.  Relevant directives from top management

ISO/IEC 20000-1 can be applicable to a service provider:

• A.  Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
• B.  Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
• C.  Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
• D.  Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

During an audit, what is an observation?

• A.  A recommendation that has to be actioned
• B.  A finding against an area which is NOT in the scope of the standard
• C.  A non-fulfillment of a requirement
• D.  A conformity where there is an opportunity for improvement