Free PECB ISO-IEC-20000-Foundation Exam Dumps Questions & Answers

When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

• A.  Supplier management
• B.  Resource management
• C.  Service level management
• D.  Service availability management

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

• A.  The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
• B.  The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
• C.  The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
• D.  They don't relate

What is the value of good service management?

• A.  It offers prescriptive guidance that allows the organization to create efficient processes.
• B.  It allows an organization to be certified, which always adds value for the business
• C.  It provides a structure for service provisioning that can be adapted to the culture of the organization
• D.  ensures people to comply with service level agreements (SLAS) using documented information

at is the difference between a nonconformity and an observation?

• A.  A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
• B.  They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
• C.  A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
• D.  They are different names for the same thing

Which event is NOT part of the definition of an incident?

• A.  An unplanned interruption to a service
• B.  A request for access to a service
• C.  A reduction in the quality of a service
• D.  An event that has NOT yet impacted the service to the customer