Which of the following is a complete set of indexed contract documentation, including the closed contract?

• A.Procurement package
• B.Negotiated settlements
• C.Procurement file
• D.Procurement management plan

Correct Answer: C

Explanation/Reference:
Explanation:
12.4.3.2 Organizational Process Assets Updates
Elements of the organizational process assets that may be updated include, but are not limited to:
Procurement file. A complete set of indexed contract documentation, including the closed contract, is

prepared for inclusion with the final project fles.
Deliverable acceptance. Documentation of formal acceptance of seller-provided deliverables may be

required to be retained by the organization. The Close Procurement process ensures this documentation requirement is satisfed. Requirements for formal deliverable acceptance and how to address nonconforming deliverables are usually defined in the agreement.
Lessons learned documentation. Lessons learned, what has been experienced, and process

improvement recommendations, should be developed for the project fle to improve future procurements.

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One of the tools and techniques of the Manage Project Team process is:

• A.organization charts.
• B.ground rules.
• C.organizational theory,
• D.conflict management.

Correct Answer: D

Explanation/Reference:
Explanation:
9.4.2.3 Conflict Management
Conflict is inevitable in a project environment. Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict.
Successful conflict management results in greater productivity and positive working relationships. When managed properly, differences of opinion can lead to increased creativity and better decision making. If the differences become a negative factor, project team members are initially responsible for their resolution. If conflict escalates, the project manager should help facilitate a satisfactory resolution. Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions.
The success of project managers in managing their project teams often depends a great deal on their ability to resolve conflict. Different project managers may utilize different conflict resolution methods.
Factors that influence conflict resolution methods include:
* Relative importance and intensity of the conflict,
* Time pressure for resolving the conflict,
* Position taken by persons involved, and
* Motivation to resolve conflict on a long-term or a short-term basis.
There are five general techniques for resolving conflict. As each one has its place and use, these are not given in any particular order:
Withdraw/Avoid. Retreating from an actual or potential conflict situation; postponing the issue to be

better prepared or to be resolved by others.
Smooth/Accommodate. Emphasizing areas of agreement rather than areas of difference; conceding

one's position to the needs of others to maintain harmony and relationships.
Compromise/Reconcile. Searching for solutions that bring some degree of satisfaction to all parties in

order to temporarily or partially resolve the conflict.
Force/Direct. Pushing one's viewpoint at the expense of others; offering only win-lose solutions, usually

enforced through a power position to resolve an emergency.
Collaborate/Problem Solve. Incorporating multiple viewpoints and insights from differing perspectives;

requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.
Process: 9.4 Manage Project Team
Definition: The process of tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance.
Key Benefit: The key benefit of this process is that it influences team behavior, manages conflict, resolves issues, and appraises team member performance.
Inputs
1. Human resource management plan
2. Project staff assignments
3. Team performance assessments
4. Issue log
5. Work performance reports
6. Organizational process assets
Tools & Techniques
1. Observation and conversation
2. Project performance appraisals
3. Conflict management
4. Interpersonal skills
Outputs
1. Change requests
2. Project management plan updates
3. Project documents updates
4. Enterprise environmental factors updates
5. Organizational process assets updates

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In the Initiating Process Group, at what point does the project become officially authorized?

• A.When the project charter is signed
• B.When all the stakeholders agree on the scope of the project
• C.When the project manager is appointed
• D.When the necessary finance or funding is obtained

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Which components of the project management plan are inputs used when creating the stakeholder engagement plan?

• A.Risk, resource, and communications management plans
• B.Scope, quality, and resource management plans
• C.Procurement, integration, and risk management plans
• D.Communications, schedule, and cost management plans

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Which of the following correctly lists the configuration management activities included in the Integrated Change Control process?

• A.Configuration definition, configuration status accounting, configuration monitoring and control
• B.Configuration identification, configuration status accounting, configuration verification and audit
• C.Configuration identification, configuration status reporting, configuration verification and audit
• D.Configuration definition, configuration status reporting, configuration monitoring and Control

Correct Answer: B

Explanation/Reference:
Explanation:
Configuration control is focused on the specification of both the deliverables and the processes; while change control is focused on identifying, documenting, and approving or rejecting changes to the project documents, deliverables, or baselines.
Some of the configuration management activities included in the Perform Integrated Change Control process are as follows:
Configuration identification. Identification and selection of a configuration item to provide the basis for

which the product configuration is defined and verified, products and documents are labeled, changes are managed, and accountability is maintained.
Configuration status accounting. Information is recorded and reported as to when appropriate data

about the configuration item should be provided. This information includes a listing of approved configuration identification, status of proposed changes to the configuration, and the implementation status of approved changes.
Configuration verification and audit. Configuration verification and configuration audits ensure the

composition of a project's configuration items is correct and that corresponding changes are registered, assessed, approved, tracked, and correctly implemented. This ensures the functional requirements defined in the configuration documentation have been met.

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