Which of the following is a form of secondary research?

• A.Reviewing personnel data in company records
• B.Interviewing an employee
• C.Observing customer behavior
• D.Administering a questionnaire to employees

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A manager meets with a shift supervisor to discuss the actions of a subordinate. After verifying the supervisor' s statements, the manager asks a few questions to clarify and confirm understanding of the issue. Which of the following types of listening is the manager using?

• A.Empathetic
• B.Casual
• C.Selective
• D.Reflective

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Which of the following sentences is free of any gender, nationality, age, or race bias?

• A.Firemen are the bravest and most courageous people in the world.
• B.His conservative views will benefit the company's bottom line.
• C.We need someone young and energetic to man the stockroom.
• D.Cho Yung is a hardworking exchange student who excels in science.

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As a consequence of bankruptcies resulting from fraudulent accounting practices and lack of ethical behavior by corporate officials, the United States Congress passed legislation in 2002 in an attempt to increase the accountability of corporate executives. Which of the following laws did Congress pass for this purpose?

• A.Sarbanes-Oxley Act
• B.Provide Appropriate Tools Required to Intercept and Obstruct Terrorism (PATRIOT) Act
• C.Robinson-Patman Act
• D.Consumer Credit Protection Act

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Distribution, pricing, and promotion of the product are presented in which section of the business plan?

• A.Marketing
• B.Production
• C.Merchandising
• D.Organization

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