As the project approaches the end of stage 2, the Project Manager has requested a Product Status Account to
ensure that all products are at their expected point of development. Although the list of customers has been
quality reviewed, it has not been baselined because the Marketing department have not provided all of the
prospective customers' details. What initial action should the Project Manager take?

• A.Check the target sign-off date for the list of customers.
• B.Raise an Exception Report to the Project Board to highlight the issue.
• C.Delay producing the End Stage Report until the list of customers has been baselined.
• D.Update the product status to baselined and obtain a commitment from the Marketing department to finish
  this work within the next few days.

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Additional Information

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about roles on the Outsourcing project.

Correct Answer:

Explanation

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The service level agreement contains a number of technical terms that are missing from its glossary of terms.

• A.Raise an issue (off-specification).
• B.Raise an issue (request for change).
• C.No action required.
• D.Obtain agreement from the Director of Facilities Division to add these into the glossary of terms within the remaining +2 days tolerance.

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The project is at the start of stage 3, and there will be six teams working on product delivery. In order to
exercise control, the project manager has asked each team to submit a detailed team plan for approval. The
external team manager for the 'e-learning course' has agreed to submit a summary to the project manager, but
will submit the detailed team plan to the senior supplier to review and approve.
Is the team manager's response appropriate, and why?

• A.Yes, because team plans are mandatory on a project of this size and complexity.
• B.No, because the project manager needs detailed plans to manage the work of several teams.
• C.Yes, because a supplier may want to keep the details of the specialist work confidential.
• D.No, because the team plan must be submitted to project assurance to check it is viable.

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Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a document control process to manage all documentation requirements. The document control process was created by the MFH Quality Manager, who now maintains all of MFH's documents and performs an organization-wide configuration management role. The MFH Quality Manager will administer the configuration management procedure for the Restructuring project since this must comply with the MFH document control process.
According to PRINCE2, which statement about the Configuration Management Strategy for the Outsourcing project is correct?

• A.A separate Configuration Management Strategy will be required for each of the suppliers within this project because each will have a different way of managing and storing products.
• B.A Configuration Management Strategy is unnecessary for this project because the MFH document control process is documented. It is acceptable simply to reference this in the Quality Management Strategy.
• C.Every project needs a Configuration Management Strategy, even if the organization has existing configuration management standards, because every project has different circumstances.

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