Free Pegasystems PEGACCA Exam Dumps Questions & Answers

Which of the following is NOT a best practice in CPM dialog management ________? (Choose One)

• A.  Dialog scripts should include references to customer data
• B.  Dialog rules should be contained in a separate RuleSet from other configuration such as flows and flow actions
• C.  CSRs should be encouraged to configure personal dialog scripts
• D.  Dialog scripts should contain "what to say"; not "what to do"

To add a new task to an existing Interaction Driver category you would __________________. (Choose One)

• A.  Add an Intent Task rule
• B.  Add an Intent When rule
• C.  Update the Interaction Driver rule

True or False, As a best practice, you should embed all CPM customer composite pages within the pyWorkPage of the service item/object.

• A.  True
• B.  False

Which one of the following CANNOT be configured using the CPM Configuration Tools Wizard? (Choose One)

• A.  Coaching tips
• B.  Dialog scripts
• C.  Association of knowledge content to a user screen
• D.  Suggested processes

Your business analyst has requested that you suggest a process to a user during a customer interaction based on the % of other customer interactions in which this process was performed. For example, suggest a new claim process if more than 75% of customers with a similar profile also requested this process. To implement this request, you would __________________. (Choose One)

• A.  Configure an Intent When rule that specifies a likelihood percentage
• B.  Configure an Intent When rule that specifies an event type of claim
• C.  Configure a Case Match rule to look for claim items for similar customers