Free Pegasystems PEGACPBA24V1 Exam Dumps Questions & Answers

In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage.
Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?

• A.  Configure the Customer Survey Stage to never skip.
• B.  Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.
• C.  Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.
• D.  Configure the Customer Survey Stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.

Your client is planning their next Minimum Lovable Product (MLP) release.
Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)

• A.  Dashboards
• B.  Data and Interfaces
• C.  Personas and Channels
• D.  Reports
• E.  Case types

Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.

• A.  Add a case wide action to the case workflow
• B.  Add an alternate stage to the case life cycle
• C.  Add a stage-only action to each stage in the case workflow
• D.  Configure the Cancel button on the user views to resolve the case

A business requires a service-level agreement (SLA) to ensure that expense reports are submitted and reviewed on time. The initial urgency value is set to 10 and the following behavior is required:
SLA starts when the Expense report assignment is created
..goal elapses, the assignment urgency increases by 10
..deadline elapses the assignment urgency increases by 10
..passed deadline elapses, the assignment urgency increases by 20
Answer area select the urgency value that the system sets if the assignment is not yet completed by the end of each milestone.

Correct Answer:

Explanation:
To set the urgency values based on the described SLA behavior:
* Initial urgency value: 10
* When goal elapses: Urgency increases by 10 (Total: 20)
* When deadline elapses: Urgency increases by 10 (Total: 30)
* When passed deadline elapses: Urgency increases by 20 (Total: 50)
Thus, the urgency values at each milestone are:
* Goal: 20
* Deadline: 30
* Passed Deadline: 50
References:
Pega Academy: Service Level Agreements (SLAs)
Pega Documentation: Configuring SLA Urgency and Escalation

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

• A.  Route to a work group based on the location
• B.  Route requests to a skilled work group
• C.  Route to a skilled member of a work group
• D.  Route the request to a manager who assigns the agent