Free Pegasystems PEGACPBA74V1 Exam Dumps Questions & Answers

As part of a purchase order case, after someone completes a purchase, a conformation email is sent. How do you design the case life cycle to send the email?

• A.  As part of the case configuration
• B.  As a separate process step
• C.  As part of the stage configuration
• D.  As an alternate stage

Which two of the following scenarios are good candidates for rule delegation? (Choose two.)

• A.  Content of an email confirming a customer submission
• B.  Business policies controlled by regulatory compliance
• C.  The service level on expense reports
• D.  Password validation standards

A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?

• A.  Make credit check a spin-off case of credit card request
• B.  Make credit card request a child case of credit check
• C.  Make credit a child case of credit card request
• D.  Make both loan request and credit check top cases

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

• A.  Add an escalation action to the goal interview
• B.  Adjust the default assignment urgency value
• C.  Apply an urgency value to the goal interval
• D.  Apply an urgency value to the deadline interval

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

• A.  When the Triage stage completes
• B.  When the Process ticket step completes
• C.  When Verify solution step starts
• D.  When the Process ticket step starts