Free Pegasystems PEGACPDC25V1 Exam Dumps Questions & Answers

As shown in the following figure, decision strategy contains 'Green Label' and 'Black Label' Proposition components that point to the "Set Printing Cost' Set Property component that uses 'BaseCost' and
"LetterCount." The configuration of the Prioritize component selects the lowest cost. What is the role of the Set Property component in the following decision strategy?

• A.  To import the printing cost property into the strategy.
• B.  To filter actions based on the printing cost.
• C.  To calculate the printing cost for each of the actions.
• D.  To create a new strategy property.

Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?

• A.  Create a change request specifying action details, which will then be processed by NBA specialists
• B.  Use the bulk import functionality to upload the action configuration from a spreadsheet
• C.  Access the Customer Decision Hub portal directly and create the action on the Action landing page
• D.  Contact the IT department to develop the action artifacts outside the standard workflow

U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

• A.  Paul rejected other credit card offers once on the web channel and once in the contact center.
• B.  Paul rejected the Reward card offer once in contact center.
• C.  Paul rejected other credit card offers twice on the web channel and once in contact center.
• D.  Paul rejected the Reward card offer once on the web channel.

U+ Bank's marketing department wants to use the always-on outbound approach to send promotional emails about credit card offers to qualified customers. As a part of this promotion, the bank wantsto identify the starting population by defining a few high-level criteria ina segment.
For each condition below, select which two conditions should be defined in Segment and which three conditions should be defined in Engagement policy as best practice

Correct Answer:

Explanation:

U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.
Which type of communication do you configure to implement this requirement?

• A.  Mandatory action
• B.  One-time action
• C.  Transactional action
• D.  Promotional action